Refund Policy

The Starter (Free) plan is provided at no cost. No payment is collected and no refunds apply.

• Creator, Pro, and Pro Plus are billed monthly.
• Subscriptions renew automatically until cancelled.
• You may cancel anytime from Account Settings or by emailing support.
• Cancellation stops future charges; access continues until the end of the current billing period.

7-day refund guarantee for first-time paid subscriptions.

If you are unsatisfied with a paid plan, contact us within 7 days of your initial purchase for a full refund. This applies to your first payment on a paid tier only, not to renewals.

Email support@shengke.ai with your account email and reason for the request. Refunds are processed within 5–10 business days to your original payment method.

Because Auralis delivers digital services (AI voice generation, cloning, and downloadable audio), we generally do not offer refunds when:

• You have substantially consumed your monthly character quota
• You have created voice clones or generated audio files
• The refund window has expired
• You violated our Terms or Voice Consent Policy

Generated digital audio is non-returnable once produced. You are responsible for reviewing your script and settings before generating.

If you were charged in error (duplicate charge, billing bug), contact us immediately and we will investigate and issue a refund if confirmed.

Please contact us before initiating a chargeback. Unauthorized chargebacks may result in account suspension. We will work in good faith to resolve billing disputes.

Billing questions: support@shengke.ai